Hakurei Shuzou

Tour Terms of Use

⚫︎ The tour reservation will be confirmed when we receive the tour fee.

⚫︎ We do not provide refunds for cancellations made by customers after the tour reservation is confirmed or for leaving the tour during its execution.

⚫︎ If you fail to arrive at the meeting place by the starting time, the tour may be unable to proceed, and no refund will be provided.

⚫︎ If a customer engages in actions that violate laws or public order and morals, we may refuse their continued participation in the tour. Furthermore, in the event of damage or loss to the sake brewery facilities, buildings, equipment, or fixtures resulting from customer negligence, intentional or otherwise, we may request compensation regardless of intent.

⚫︎ Unforeseen circumstances, such as the ill health of sake brewery staff and guides or natural disasters, may lead to changes in the tour's content or its cancellation. In case of cancellation, we will provide a full refund of the tour fee.

⚫︎ Our tours are intended for customers aged 20 and over. Customers under 20 years old are not eligible to participate. If the participation of a minor or age misrepresentation is discovered, we may immediately decide to cancel or suspend the tour, with no refund provided in case of cancellation.

⚫︎ This agreement is governed by Japanese law, and any disputes related to this contract will be under the exclusive jurisdiction of the Osaka District Court or the Osaka Summary Court.

《Prohibited Items》

⚫︎ Please refrain from consuming fermented foods like natto before the tour or bringing them into the facility.

⚫︎ Use of perfumes and hair products should be minimized.

⚫︎ Please refrain from driving a vehicle after tasting (drivers are not allowed to taste).

⚫︎ If actions contrary to the above agreement are observed, we may immediately decide to cancel the tour, with no refund provided in case of cancellation.

《Privacy Policy》

⚫︎ We will collect and retain only the minimal personal information required with your consent.

⚫︎ Personal information may be used for "SAKE DISCOVERY" related business, among other purposes.

⚫︎ Unnecessary personal information will be destroyed after a certain period.

⚫︎ Photos and videos taken by our staff and guides during the tour are copyrighted by us and may be used for our promotional activities. Please note this, and if you wish to refuse the usage, please inform us or the guide in advance.

《Cancellation Policy》

⚫︎ Cancellations made by 17:00 (JST) 21 days before the tour date, including the tour date, will not incur any cancellation fees. (However, a 5% refund handling fee will be deducted from the total amount.)

⚫︎ Cancellations made from 20 days to 14 days before the tour date will incur a cancellation fee of 50% of the total amount plus a 5% refund handling fee.

⚫︎ Cancellations from 13 days before the tour date and thereafter are not eligible for a refund.

All the above-mentioned dates and times are based on Japan Standard Time.

《Regarding Schedule and Visiting Brewery Changes》

⚫︎ Changes cannot be made from 13 days before the tour date.

⚫︎ Changes made before 14 days before the tour date will only be accepted if the brewery and interpreter guide's schedules allow. However, if it is not possible to change the schedules of the brewery and interpreter, you must either cancel according to the above cancellation policy or choose to proceed with the tour as originally planned. Please respond within 24 hours after our email regarding the tour options. If there is no response within the specified time, it will be considered as a voluntary cancellation.